Banking support,
24/7, instant,
everywhere.
Deliver instant customer support, automate routine banking services, and provide seamless personalized experiences across every digital channel — with AI that goes beyond a chatbot.
What is AI Teller Agent?
More Than a Chatbot — A Smart Banking Assistant
The AI Teller Agent is an intelligent virtual assistant designed to provide customers with immediate information, fulfill service requests, and offer support. It leverages Generative AI and NLP to understand customer intent, automate common banking tasks, and seamlessly connect customers with human agents when necessary.
Not just FAQs — AI Teller Agent supports transactions, service requests, fraud alerts, customer assistance, and full operational workflows across every digital channel.
Information & Account Services
Balance, transaction history, product information, statements, and branch/ATM information.
Transaction & Service Requests
Card replacements, bill payments, profile changes, and service completion.
Support & Escalation
Fraud reporting, PIN resets, appointment scheduling, and complex issue resolution with full context handoff.
The Challenge
Customers Expect Instant Banking Support. Old Service Models Can't Catch Up.
From checking balances to resetting PINs, requesting statements to asking about products, financial institutions deal with thousands of common customer inquiries daily. They are repetitive tasks that consume a lot of staff time, can be costly, and reduce the availability of support.
With growing customer expectations, traditional support models have a hard time providing the speed, availability, and convenience that customers are looking for.
High Volume of Routine Queries
Limited After-Hours Support
Limited After-Hours Support
Higher Operational Costs
How It Works
How AI Teller Agent Works
No pre-processing, no template configuration — the AI learns each document itself.
Customer Connects
The customer engages through websites, mobile apps, WhatsApp, IVR, or any digital touchpoint — seamlessly.
Secure Verification
The agent confirms the customer's identity using current authentication and security measures before any action.
Understands & Responds
AI immediately acts on the request — retrieving information, processing transactions, or initiating service actions in seconds.
Confirms or Escalates
The agent confirms completed actions or escalates complex cases to a live agent with full conversation context preserved.
Core Capabilities
Offers support for Secure, Compliant, and Connected Banking Operations
Omnichannel Support
Provide uniform customer service across web, mobile, WhatsApp, S, M, S and IVR.
Secure Authentication
Built-in identity verification, role-based access control, encryption,n and audit trails.
AI-Powered Conversations
Know what a customer wants and answer them correctly using natural language.
Seamless Human Handoff
Handle complex cases directly to human agents with full context of the conversation.
Multilingual Engagement
Help customers in various regional and global languages.
API-Driven Integration
Integrate seamlessly with core banking systems, CRMs, and enterprise applications.
Fraud & Risk Alerts
Identify unusual transactions and trigger dispute or fraud processes.
Analytics & Insights
Monitor interactions, resolutions, escalations, and service performance using dashboards.
Instant Confirmations
Send action and transaction summaries in real time and in the form of documents.
Benefits
What AI Teller Agent delivers
Improve Customer Experience
Provide instant responses and reduce customer wait times across channels.
Reduce Operational Costs
Use automation to streamline repetitive queries and support requests to reduce support burden.
Enable 24/7 Banking Support
Provide service to customers outside of branch and contact center hours.
Increase Employee Productivity
Enable employees to concentrate on advisory, relationship building, and complex customer needs.
Improve Service Consistency
Provide consistent responses and processes at all customer touchpoints.
Scale Without Hiring
Manage increasing volumes of customers without the need for a proportionate increase in support staff.
Use Cases
Use Cases Across Industries
Public & Private Sector Banks
SmartFill AI Teller Agent streamlines cumbersome banking tasks, decreases the burden on banking branches and call centers, and offers customers 24/7 service through digital channels.
- Product information, transaction history, statements, and account balances.
- Card replacements, PIN resets, contact updates, and appointment scheduling.
- Ensure secure fund transfers, payments of bills, and service requests.
- Fraud alerts, Dispute management, and compliance support.
Cooperative Banks & Societies
AI Teller Agent automates the delivery of member support for cooperative institutions, ensuring availability around the clock and streamlining services.
- Information on member accounts, deposits, and share accounts.
- Advice on loan eligibility, calculation of EMI, and scheme information.
- Card replacement and PIN change self-service requests.
- Fraud reporting/member service escalation.
NBFCs & MFIs
AI Teller Agent delivers scalable and multilingual customer support to lending institutions and distributed customer networks.
- Loan balances, EMI schedules, repayment history, and account statements.
- Repayment assistance, payment verification, and servicing assistance.
- Product eligibility check, KYC support, and resolution of customers' queries.
- Grievance management and escalating to field officers and/or relationship managers.
Healthcare
AI Teller Agent streamlines patient billing and addresses inquiries, enhancing the efficiency of the service.
- Patient billing questions, unpaid balances, and payment plans.
- Healthcare-related questions, insurance coverage, and TPA assistance.
- Appointments, accounts, and payments.
- The difficulty of getting bills right and moving to support teams.
Education
AI Teller Agent streamlines student financial and administration-related queries for educational institutions.
- Information on student fee balances, payment status, and fee status information.
- Please contact the scholarship, financial aid, refund, and payment schedule offices.
- Access to and support for the student portal and account.
- Administrative support, scheduling of appointments, and escalation of issues.
Insurance
By automating workflows in the call center, AI Teller Agent enhances the efficiency of the call center and streamlines support for policyholders.
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- Payment history, renewals, policy information, and premium status.
- Claims tracking, policy servicing, and customer support.
- Capture top dollar & service request processing.
- Conflict resolution and claims escalation.
Government & Public Sector
AI Teller Agent facilitates effective citizen service delivery by providing automated support and secure interactions.
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- Customer account details, payment status, and customer service requests.
- All payments of fees, status updates on benefits, and support for public services.
- Self-service and appointment scheduling.
- Dispute Reporting, Case Management, and Officer escalation.
Why Trust Fintech's AI Teller Agent?
Built for BFSI service.
Transform Customer Service with AI-Powered Banking Assistance
Enhance customer interactions, cut down on service expenses, and provide immediate 24/7 support through an AI Teller Agent for your institutions.
