TrustBankCBS
₹1,200 Crore
business mix
15 branches
across Kashipur, Uttarakhand
3 new digital solutions
deployed to drive customer acquisition, satisfaction, and compliance (Agency Banking, M-Passbook, AML)
15+ integrated solutions
unified on a single CBS platform
Situation Overview
Kashipur Urban Co-Operative Bank Ltd (KUCBL) is a leading bank in North India with a ₹1,200 Crore business mix and a techno-savvy management team focused on modernising banking services. Operating through 15 branches in Kashipur, a medium-sized town in Uttarakhand, KUCBL serves a customer base of businesses and salaried individuals — with its fastest growth coming from younger customers who expected modern, technology-driven banking.
Testimonial from Bank Leadership
Challenges
KUCBL’s legacy banking software lacked the digital channels needed to serve a growing, tech-savvy customer base:
No digital banking channels
Customers had no self-service options and were entirely dependent on physical branch visits
Manual agent collections
Field agents could only perform daily deposit collections through an entirely manual process, creating duplication of work, delays, and risk
No paperless passbook access
Tech-savvy customers had no way to access account information on the go
Growing AML compliance burden
As the customer base expanded, KUCBL needed a robust way to monitor for suspicious activity under FIU guidelines
KUCBL needed a true, centralised Core Banking System — one single database and application platform — that could deliver genuine anywhere-banking, not just extended branch hours.
Solution Provided
After evaluating multiple Core Banking Software options through product walkthroughs and customer site visits, KUCBL selected TrustBankCBS for its centralised, single-database architecture capable of delivering true anywhere-banking across all branches, on all days, at all times.
The core implementation included:
- Retail Banking, Loans, Deposits & Financial Accounting — a single, unified platform enabling anywhere retail banking across all branches regardless of individual Branch Day-End status, with a single CBS database and batch process, IBT adjustment entries for seamless inter-branch reconciliation, uniform charges application, and value-date-based interest calculation to eliminate revenue leakage
- C-KYC and Credit Bureau Integration
- ATM, POS, E-com & Mobile Wallet
- RTGS/NEFT, NACH and Clearing (Cheque Truncation System, Mandates Clearing System/ECS)
- Mobile Banking App & IMPS Integration
- Statutory Compliance Reporting (OSS, ALM, Audit Reports), GST Compliance, 4-Way Reconciliation, HRM & Payroll, and Business Intelligence
As KUCBL’s needs evolved — particularly around customer acquisition, satisfaction, and compliance — the bank deployed three additional TrustBankCBS solutions:
- Agency Banking: Replaced KUCBL’s manual daily collection process with a real-time, online field transaction app, bringing transparency to both customers and the bank while eliminating duplication of work, delays, and risk. The app also opened new business opportunities for agents by enabling collections across multiple account types, with configurable, account-type-wise commission calculation
- M-Passbook: Gave tech-savvy customers 24×7 self-service access to account information via a freely downloadable app with OTP-based authentication, alongside chequebook requests, ready reckoners, and bulletin board updates — while reducing KUCBL’s stationery, printing, and manpower costs
- Anti-Money Laundering (AML): Delivered pre-configured, RBI-mandated alerts and parameters fully integrated with branch operations, enabling real-time, drill-down investigation from alert to source information without third-party ETL or data warehousing — plus a complete authorisation workflow from branch-level monitoring to final Suspicious Transactions Report (STR) submission to RBI
One unified platform
Business Impact
- True anywhere banking
Customers could transact from any branch, on any day, at any time — solving the core limitation of KUCBL’s previous system
- Improved reconciliation and reporting
A single CBS database enabled seamless inter-branch reconciliation and consolidated, branch-wise reporting at Head Office
- Higher revenue capture
Uniform charges application and accurate value-date interest calculation eliminated revenue leakage across branches
- Transparent, expanded agent network
Real-time Agency Banking eliminated manual risk and delay while creating new business opportunities for agents and the bank
- Stronger customer engagement
M-Passbook met growing demand from tech-savvy customers for self-service account access
- Robust compliance posture
Pre-configured AML alerts gave KUCBL real-time visibility and a complete audit trail for regulatory investigation and reporting
Conclusion
KUCBL’s transformation illustrates the difference between offering extended branch hours and delivering true anywhere-banking. By moving to a single, centralised TrustBankCBS platform, Kashipur Urban Co-Operative Bank closed the gap between its ambitions and its infrastructure — giving customers real digital freedom, extending doorstep services through Agency Banking, and strengthening compliance, all while positioning the bank for continued modern growth.
